How To Design Smart Business Experiments
They conduct tests in the context of, for example, order management, or site selection, or website development, and the testing feeds into various subprocesses. At CKE Restaurants, which includes the Hardee’s and Carl’s Jr. quick-service restaurant chains, the process for new product introduction calls for rigorous testing at a certain stage. It starts with brainstorming, in which several cross-functional groups develop a variety of new product ideas. Only some of them make it past the next phase, judgmental screening, during which a group of marketing, product development, and operations people will evaluate ideas based on experience and intuition. Those that make the cut are actually developed and then tested in stores, with well-defined measures and control groups. Soap Boxes Our Clients Drawing statistical inferences from small numbers of test sites is much more difficult and represents the leading edge of the test-and-learn approach. Venture capitalists and angel investor...